Refund policy
We have a 60-day return policy, which means you have 60 days after receiving your item to make a return.
To be eligible for a return, your item must be in the same condition that you received it:
1. Item(s) have to be initiated for return and placed in the post within 60 days of the delivery/receiving of order.
2. Item(s) returns to us in its original product packaging with the complete contents.
3. Item(s) must be returned in as new condition. You’ll also need the receipt or proof of purchase.
4. Item(s) has all original undamaged labels and tags.
5. Item(s) the product is not contaminated.
6. Item(s) is undamaged and unwashed.
If your return item(s) arrives and not meeting these requirements, or is deemed unfit by our team for any reason we reserve the right to deny your refund.
Shipping costs incurred for returns are the responsibility of the customer. Only defective items or wrong items received will be reimbursed for shipping return packages.
If you want to get a refund, you can do it without any problems. For this you will need to return your package to our supplier's warehouse in China. We will notify you once we’ve received and inspected your package, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.
Once we receive the returned package, we will check the item(s) to confirm eligibility for refund. If refund criteria is met, we will issue a refund within 14 days back to the account you used to make your original purchase. For more information contact us support@dallianse.com.
To start a return, you can contact us at support@dallianse.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
To ensure timely assistance, please respond to our proposed resolution (refund or replacement) within 30 days. After this period, we will be unable to proceed with the solution offered.
You can always contact us for any return question at support@dallianse.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
If your item isn’t quite right, we’re here to help. Contact us at support@dallianse.com within 60 days of delivery to discuss a free exchange for another size or style, subject to availability.
A single item cannot be exchanged for a complete bundle from our Sets collection. For orders containing two or more items, an exchange for a set may be considered, depending on the items being replaced and their value. Our support team will review your request and confirm the available options.
If you provided an incorrect shipping address and did not receive your package, we reserve the right not to send a replacement.
Refunds
Once your return has been received and inspected, we’ll confirm whether it meets the return requirements.
If approved, your refund will be issued to your original payment method. Please allow additional time for your bank or payment provider to process and post the refund to your account.
Original return shipping costs are non-refundable.
Cancellation
We understand that there may be times when orders need to be canceled. However, if you sent your cancellation request after we processed the order and sent you a mail with tracking number, we cannot cancel your order, so please, if you wish to cancel your order, contact us ASAP at support@dallianse.com.
PLEASE NOTE!
If you bought "A GAME WITHOUT LOSERS" and opened the email with it, we do not offer refunds for it as game is a non-refundable digital product.