Yay, time to celebrate – it’s on its way! After we pass your order to delivery posts, we will send you a shipping confirmation email with your track number. It is very easy to track - just enter your number in the "Tracking" on our website and click "track" button - you will instantly receive up-to-date information about your order.

Not a cent! We send out all orders via free standard shipping for you.

Oops, Dallianse not being sent to the right address? We can absolutely help change this for you! Provided your order has not shipped, please send us the new details and we can change this over for you.

If your order has been shipped, don’t panic! Contact us and we will do our best to redirect your order to a new address and provide on your shipping confirmation email.

*Please note: We can only send your order to the address you provide on your order - if you have provided an incorrect address, and the package is delivered there, we are unable to retrieve it so please check your address carefully!

Yes, our wear are loved all over the globe! We ship internationally to all world via this store.

Yes. We want every Dallianse piece to feel just right. If your item isn’t quite what you expected, eligible items may be returned within 60 days of delivery.

To be eligible for a return, the item must:

1. Be requested for return and shipped back within 60 days of delivery.
2. Be returned in its original packaging with all contents included.
3. Be unworn, unused, and in its original condition.

Some items may not be eligible for return. Any exclusions will be clearly stated on the product page or at checkout.

You have 60 days from the date your order is delivered to contact us and ship the item back. Simply reach out to our support team before sending your return, and we’ll guide you through the next steps.

Yes. Eligible items returned within the 60-day return period qualify for a full refund. Return shipping costs are the customer’s responsibility, and you’re welcome to use a carrier of your choice.

Once your return has been received and inspected, the refund will be issued to your original payment method.

All jokes and puns aside - your privacy and security is our highest priority. We use Stripe which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.

We accept the good old-fashioned methods of payment, such as credit cards (Visa/Mastercard/American Express) as well as debit cards that can be used for online transactions.

Woo, it’s on sale - so you’re basically saving money (at least, that’s what we tell ourselves when something is on sale). Simply head to the checkout, and on the first page of the checkout there will be a box for you to enter your discount code in - make sure to click ‘Apply’! This is offered before the payment page so you’re totally aware of how much you can save.

*Please note: Only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separate orders. Strikethrough prices may consider the discount code mentioned in the description. Please check email offers for which items the code is applicable for (eg. single items orders only).

Made your purchase, and as the payment was loading you realised with horror you hadn’t added your discount? Never fear, that opportunity hasn’t slipped away! Simply email our lovely Dallianse team at support@dallianse.com and they will be happy to help correct this for you.

Something not quite right with your order? Don’t worry, our Dallianse team is ready to spring into action! Please contact us to advise of the issue, and to help resolve things quickly we request you include photos so we can help identify what has happened.

These things happen! Please email us immediately with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request. If it has already been dispatched from our fulfilment partner you will need to go through our returns process.

As we do our best to get your orders out to you as soon as we can, occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.

Our email contact is support@dallianse.com. This also allows us to keep a paper trail for your issue so we can help you as best we can. We answer emails everyday, but can sometimes have some slight delays in response time. We’re only human, so please be patient and we are working as quickly as possible to get back to you. We promise we won’t leave you on ‘read’!

Please note that email is the best method of contacting us as it allows us to keep a paper trail of any issues you may have had with your order.