Please read the FAQ's below. If you can't find the answer you are looking for our email is at the bottom of the page!
Shipping and Delivery
Yay, time to celebrate – it’s on its way! After we pass your order to delivery posts, we will send you a shipping confirmation email with your track number. It is very easy to track - just enter your number in the "Tracking" on our website and click "track" button - you will instantly receive up-to-date information about your order.
Not a cent! We send out all orders via free standard shipping for you.
Think your order might be lost in transit? Sometimes life happens and delivery services they aren’t able to deliver within promised timeframe. When this is the case, your tracking number may update to advise of a ‘delayed’ delivery date.
If your item still hasn’t been delivered within the stated time, please contact us and we can launch an investigation with our delivery agents.
*Please note: Be assured, we will always do our best to get the issue sorted as quickly as possible for you.
Oops, Dallianse not being sent to the right address? We can absolutely help change this for you! Provided your order has not shipped, please send us the new details and we can change this over for you.
If your order has been shipped, don’t panic! Contact us and we will do our best to redirect your order to a new address and provide on your shipping confirmation email.
*Please note: We can only send your order to the address you provide on your order - if you have provided an incorrect address, and the package is delivered there, we are unable to retrieve it so please check your address carefully!
Yes, our wear are loved all over the globe! We ship internationally to all world via this store.
Returns and Exchanges
Sorry, we know this is the boring legal mumbo-jumbo, but take a minute to have a read of our return policy. We offer free returns for 30 days from date of delivery/receiving of order.
However, not all items are eligible. Any exclusions will be called out on product pages and / or at checkout. To be eligible for a return:
1. Item(s) have to be initiated for return and placed in the post within 30 days of the delivery/receiving of order.
2. Item(s) returns to us in its original product packaging with the complete contents.
3. Item(s) must be returned in as new condition.
We know the drill – you’ve been needing to return it, but life gets in the way. We are happy to help you return that one, and offer a 30 day return period for you to make that tough decision! Please refer to our returns policy for more information.
Sadly, we know that sometimes Dallianse wear is just not quite the right fit for some people. You can certainly return your item(s) to us for a full refund, provided it is returned within 14 days.
All jokes and puns aside - your privacy and security is our highest priority. We use Stripe which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.
We accept the good old-fashioned methods of payment, such as credit cards (Visa/Mastercard/American Express) as well as debit cards that can be used for online transactions.
Woo, it’s on sale - so you’re basically saving money (at least, that’s what we tell ourselves when something is on sale). Simply head to the checkout, and on the first page of the checkout there will be a box for you to enter your discount code in - make sure to click ‘Apply’! This is offered before the payment page so you’re totally aware of how much you can save.
*Please note: Only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separate orders. Strikethrough prices may consider the discount code mentioned in the description. Please check email offers for which items the code is applicable for (eg. single items orders only).
Made your purchase, and as the payment was loading you realised with horror you hadn’t added your discount? Never fear, that opportunity hasn’t slipped away! Simply email our lovely Dallianse team at email@example.com and they will be happy to help correct this for you.
Something not quite right with your order? Don’t worry, our Dallianse team is ready to spring into action! Please contact us to advise of the issue, and to help resolve things quickly we request you include photos so we can help identify what has happened.
These things happen! Please email us immediately with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request. If it has already been dispatched from our fulfilment partner you will need to go through our returns process.
As we do our best to get your orders out to you as soon as we can, occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.
Our email contact is firstname.lastname@example.org. This also allows us to keep a paper trail for your issue so we can help you as best we can. We answer emails everyday, but can sometimes have some slight delays in response time. We’re only human, so please be patient and we are working as quickly as possible to get back to you. We promise we won’t leave you on ‘read’!
Please note that email is the best method of contacting us as it allows us to keep a paper trail of any issues you may have had with your order.