Once your order has been shipped, you’ll receive a shipping confirmation email with your tracking number and tracking link.

You can also enter your tracking number on our Tracking page to view the latest available updates. Please allow some time for the first tracking update to appear after shipment.

Not a cent! We send out all orders via free standard shipping for you.

Please contact us as soon as possible if you need to update your shipping address. If your order has not yet been dispatched, we’ll do our best to make the change.

Once an order has been shipped, we cannot guarantee that the address can be updated or the package redirected. Please check your shipping details carefully before completing your order.

Yes, our wear are loved all over the globe! We ship internationally to all world via this store.

Yes. We want every Dallianse piece to feel just right. If your item isn’t quite what you expected, eligible items may be returned within 60 days of delivery.

To be eligible for a return, the item must:

1. Be requested for return and shipped back within 60 days of delivery.
2. Be returned in its original packaging with all contents included.
3. Be unworn, unused, and in its original condition.

Some items may not be eligible for return. Any exclusions will be clearly stated on the product page or at checkout.

You have 60 days from the date your order is delivered to contact us and ship the item back. Simply reach out to our support team before sending your return, and we’ll guide you through the next steps.

Yes. Eligible items returned within the 60-day return period qualify for a full refund.

Returns are sent to our warehouse in China, and return shipping costs are the customer’s responsibility. You may use a carrier of your choice, but we recommend choosing a trackable shipping method.

Once your return has been received and inspected, the refund will be issued to your original payment method.

Your privacy and security are always important to us. All transactions are processed through a secure, encrypted checkout, and your payment information is handled safely by our trusted payment providers.

We accept major credit and debit cards, including Visa, Mastercard, and American Express. You can also pay with Shop Pay, Afterpay, or USDC.

Shop Pay installments may also be available for eligible orders. The payment options available to you will be displayed at checkout and may vary depending on your location.

Enter your code in the “Discount code or gift card” field at checkout and click “Apply.” The discount will appear in your order summary before you complete your purchase.

Please make sure the code is entered correctly and that your order meets any conditions associated with the offer. Some discounts may not be combined with other promotions.

If you have already placed your order, please contact our support team as soon as possible. Discount codes usually cannot be applied after a purchase has been completed, but we’ll be happy to review your order and see how we can help.

Something not quite right with your order? Don’t worry, our Dallianse team is ready to spring into action! Please contact us to advise of the issue, and to help resolve things quickly we request you include photos so we can help identify what has happened.

These things happen! Please email us immediately with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request. If it has already been dispatched from our fulfilment partner you will need to go through our returns process.

As we do our best to get your orders out to you as soon as we can, occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.

You can reach our support team at support@dallianse.com. Email is the best way to contact us, as it allows us to keep all order details and communication together.

We aim to respond within 24 hours. Please include your order number whenever possible so we can assist you more quickly.